"On the day of the scheduled appointment, no one showed up. There was a scheduling snafu that I wasn't too pleased about. However, Charlie called up and owned the issue, and ensured a technician would show up at the very first opportunity the next business day, so we're happy with the resolution. As for the service itself, the technician was friendly and professional and he took the time to answer all our questions and made sure everything was in tip top shape."
"They don’t try to upsell. They give you all the options, and as a veterinarian, that’s what I try to do too, is make sure that people make informed decisions."