"Charlie was very good. It was really cold that day and he inspected all the units outside (including the furnace in our sold garage)and went into the crawl to inspect the duct work. We had bought the house about 7 months prior (during summer) and the seller had an acquaintance install programmable thermostat shortly before we took possession. The therm was programmed incorrectly (1 stage vs. 2 stage heat pump). The system was completely by-passing the heat pump stage and only blowing warm air when the hi-powered coils were on. After looking up the specs, he correctly programmed the thermostat and we haven't had a problem since."
They don’t try to upsell. They give you all the options, and as a veterinarian, that’s what I try to do too, is make sure that people make informed decisions.