"They came and answered my questions. I had more questions so they came back and never charged me a dime. I've exchanged emails with them so I think they are doing their best to be helpful and thorough. I have another estimate and they aren't that far apart."
They don’t try to upsell. They give you all the options, and as a veterinarian, that’s what I try to do too, is make sure that people make informed decisions.