Testimonial: Dr. Jack Chaille

If you’ve ever had to take your furry, four-legged friend to Best Friends Animal Healthcare in Columbus, Indiana, then you’ve probably met Dr. Jack Chaille. He’s been the owner of the business for over two years; and when it comes to the HVAC and plumbing needs of the building, he’s always relied on one provider: Commercial Service.

“We’ve been very, very happy and satisfied with the work that they’ve done,” says Dr. Chaille. “They don’t upcharge. They don’t try to upsell. They give you all of the options.”

Since purchasing the business, he’s had Commercial Service install a new heat pump and HVAC system. He also values Commercial Service’s quick response time. As a veterinarian, Dr. Chaille explains his appreciation of how they handle HVAC and plumbing emergencies, as he experiences similar emergencies in the animal-health world.

Learn more about Dr. Chaille’s experience working with Commercial Service and why he continues to use them for routine maintenance in the video below:


Since buying my business a couple years ago, Commercial Service has been the only provider that we have used. We’ve been very, very happy and satisfied with the work that they’ve done. They don’t upcharge. They don’t try to upsell. They give you all the options, and as a veterinarian, that’s what I try to do too is make sure that people make informed decisions.

I’m Dr. Jack Chaille, owner of Best Friends Animal Healthcare in Columbus, Indiana. I had Commercial Service come out and replace a heat pump and an HVAC about a year and a half ago and since then they’ve done all my maintenance and routine work.

The thing I like the most about Commercial Service is their quick response time, and that’s something that, as a veterinarian, I value, especially because emergencies happen. And we try to see folks as quickly as we can here, and so when another company is willing to go above and beyond like that, it really, I think, hammers home that importance. And just their honesty and integrity.

I would definitely use Commercial Service down the road just because they are so easy to work with, they’re typically available within 24-48 hours, and the staff is always very courteous, very kind, very clean. I can’t say that I’ve ever had any messes left behind, which is a rarity in this day and age.

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